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Dispute Resolution

Under Law 144/2015, of 08/09, which regulates the regime applicable to the Mechanisms of Extrajudicial Resolution of Consumer Disputes, we hereby inform that, in case of dispute the consumer may resort to the competent entities of Alternative Resolution of Consumer Disputes identified on the consumer portal, at http://www.consumidor.pt, or Online Resolution of Consumer Disputes identified at https://webgate.ec.europa.eu/odr.

The current Alternative Dispute Resolution entities are the following:

CNIACC - National Center for Information and Arbitration of Consumer Disputes generic jurisdiction
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org

Lisbon Consumer Conflict Arbitration Center
Geographic area of coverage - contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt